Hi, I am Muhammed Taofiq Hamza!
a strategic analyst
with extensive experience
across multiple industries.
ABOUT ME
Biography
I am a dynamic Data Analyst and Researcher with extensive experience in sales analytics, bioinformatics, Customer service and CRM systems. With a pragmatic background in both the corporate and academic sectors, I have a proven track record of enhancing business operations, streamlining operations, and contributing to groundbreaking research. I hold a BSc in Agriculture from Ahmadu Bello University, Nigeria and an MSc in Applied Biosciences from Kyungpook National University, South Korea and have co-authored multiple research publications. My expertise in data analysis tools like Power BI, Excel, and SQL, combined with my effective communication, and leadership in various projects, positions me as a versatile professional committed to continuous learning and innovation. In addition to my professional work, I offer transformative learning experiences for my community through my platform, Learn With Tiptophamza, featuring insights from global experts (www.bit.ly/tiptopme), and I also share valuable tutorials on data analysis and tech trends on my YouTube channel, TheRookieAnalys. Explore Here. Lastly, I am a Forbes BLK member and I am passionate about learning and development.
Mission Statement
My mission is to leverage data and AI to provide actionable insights that drive business growth and efficiency, while continuously expanding my skill set and contributing to the community.
HIGHLIGHTS
- Years of Experience: 7+ years in data and CRM analytics, bioinformatics, and AI automation
- Industries: Agriculture, E-commerce, Finance, Biotechnology, and Sales
- Key Achievements: Increased sales revenue by 30%, led Power BI-CRM integration analytics projects, co-authored research publications.
PORTFOLIO
Portfolio Gallery
Nexus Farms Sales Analytics
Analyzed sales data resulting in a 30% revenue increase.
Green Climate Fund CRM Integration
Led the CRM software integration, enhancing data-driven decision-making.
Bioinformatics Research at KNU
Analyzed NGS data, contributing to two co-authored publications.
AI Automation for Customer Service
Developed an AI-based system to automate customer inquiries, reducing response time by 50%.
Case Studies
Nexus Farms Sales Analytics
- Problem: Declining sales revenue.
- Approach: Conducted thorough sales data analysis and identified growth opportunities.
- Tools Used: Power BI, Excel.
- Outcome: Achieved a 30% increase in sales revenue in six months.
Green Climate Fund CRM Integration
- Problem: Need for improved data management and insights.
- Approach: Analyzed data for CRM adoption, created user manuals, and led UAT.
- Tools Used: Dynamics 365, Power BI.
- Outcome: Successful integration and enhanced data-driven decision-making.
Bioinformatics Research at KNU
- Problem: Need to analyze and interpret NGS data.
- Approach: Performed bioinformatics analysis using ChIP-seq and RNA-seq data.
- Tools Used: R, Python.
- Outcome: Contributed to two co-authored publications in reputable journals.
AI Automation for Customer Service
- Problem: High volume of customer inquiries leading to slow response times.
- Approach: Developed an AI-based automation system to handle common customer queries.
- Tools Used: Python, Azure AI.
- Outcome: Reduced response time by 50% and improved customer satisfaction.
SKILLS & TOOLS
Analytical Skills
- Power BI
- Excel
- SQL
Technical Skills
- Microsoft Office Suite
- Microsoft Power Platform
- CRM Systems (Freshdesk, Zendesk, Salesforce, HubSpot, Dynamics 365)
Bioinformatics
- R
- Python
- NGS data analysis
AI Automation
- Azure AI
- Python for A
Organization & Communication
- ASANA
- Planner
- Dynamics 365
Leadership
- Team Leadership
- Project Management
- Decision Making
- Conflict Resolution
EXPERIENCE
Professional Experience
Nexus Farms and Consultancy
Role: Sales Business Analyst – Remote Consultant
Duration: August 2023 – June 2024
Responsibilities: Analyzed sales data, prepared detailed reports, managed customer inquiries, and streamlined sales processes using CRM systems.
Achievements: Increased sales revenue by 30%.
Green Climate Fund
Role: Data and CRM Analyst
Duration: July 2022 – July 2023
Responsibilities: Analyzed data for CRM adoption, built Power BI reports, led UAT, and collaborated with ICT developers.
Achievements: Enhanced organizational data-driven decision-making.
Food and Life Molecular Genetics Lab, KNU
Role: Graduate Research Student
Duration: March 2020 – February 2023
Responsibilities: Analyzed NGS data, performed experiments, supervised students, and presented research findings.
Achievements: Co-authored two publications, won Best Oral Research Presenter award.
Orange Group
Role: Sales and Marketing Supervisor
Duration: October 2018 – January 2020
Responsibilities: Created and managed database, devised sales strategies, recruited and supervised staff.
Achievements: Increased monthly sales growth by 119%.
Jumia Nigeria
Role: Vendor Operations Analyst
Duration: March 2017 – October 2018
Responsibilities: Analyzed orders, resolved customer and vendor issues, provided technical assistance for CRM migration, and trained interns.
Achievements: Ensured team KPIs were met, acted as Team Lead.
Volunteer Work
TheRookieAnalyst
Role: Content Creator
Duration: January 2023 – Present
Details: Taught basic data analysis, computer literacy, and tech trends to over 100 active community learners. Some of these sessions are made publicly available on TheRookieAnalyst YouTube Channel.
Korea Africa Foundation, Seoul South Korea
Role: Promoter, Content Creator
Duration: March 2022 – January 2023
Details: Created and promoted content to enhance community engagement and awareness.
Daegu Metropolitan City Tourism, South Korea
Role: Global Supporter
Duration: May 2020 – December 2020
Details: Created content to promote tourism and cultural exchange programs.
Youths Making A Difference Foundation, Nigeria
Role: Facilitator, Co-founder
Duration: June 2014 – October 2017
Details: Organized and facilitated educational and community development programs.
British Council of Nigeria
Role: Active Citizen Fellow
Duration: June 2013 – February 2016
Details: Led initiatives to promote active community engagement, earning national recognition.
BLOG
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